501c3.HELP

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Nonprofit Operations Manager

Remote · United States · Independent contractor (1099) · Your own hours

Apply How the pay works

The role

Someone has to run the operations

Small nonprofits, one to three years old, no staff, founder working a second job to keep the lights on, need someone to run their operations. Filing deadlines, state registrations, the website, and the weekly rhythm of keeping an organization alive.

None of them can afford a full-time operations director. So they hire one of ours part-time, and our whole system comes with the person.

You carry ten to twenty of these organizations at a time. Our software tracks every federal and state deadline, drafts emails and content, and gives you a prioritized queue each morning. You handle the part software can't.

Why you

Why we're recruiting former teachers for this role

You have run parent conferences. You have explained something that mattered to someone anxious about it, and you could tell from their face whether they understood or were just nodding. You have held a plan for thirty-six weeks and adjusted it without abandoning it.

That is this job. A founder who doesn't know what she doesn't know, a year-long plan, and weekly evidence that it is moving.

You will also recognize these organizations immediately. Most of them are one person doing everything with no budget and no backup.

The work

What you'll do

  • Work a daily queue of tasks, approvals, and deadlines
  • Interview new clients to find their actual goal, not their stated mission
  • Keep each organization's facts current: filing dates, registrations, contacts, access
  • Review and approve system-drafted emails, posts, and web content
  • Send each client a weekly report of what was done
  • Develop new client relationships using our materials and channels

The line

What you won't do

  • File taxes or give legal advice. Ever. You are not an accountant or a lawyer, and this role never asks you to act like one. The system tracks the deadlines; the client's accountant files.
  • Write from a blank page. The system drafts. You judge, edit, and approve.
  • Recruit other managers. There is no downline, no team to build, and no income from anyone's work but your own clients' accounts.

Compensation

40% of what your clients pay, every month they stay

This is a contractor engagement, not employment. You are an independent contractor, paid on a 1099. You set your own hours and your own methods; we supply the system, the training, and the standards you agree to work to.

You're paid 40% of what your clients pay, every month they stay, starting with your first client's first payment. Nothing to buy, no fee to join.

What that adds up to: arithmetic, not a promise

The figures below come from two numbers: a client paying $800 a month, and your 40% share. That's $320 per client per month. This program is new enough that no one has completed a full year, so treat the ramp as our plan, not as anyone's result.

Point in timeClientsPer month
Month 35$1,600
Month 611$3,520
Month 1218$5,760

Eighteen clients at $800 works out to about $69,000 a year. Clients move to higher rates as their organizations grow; at an average of $1,000 the same portfolio works out to about $86,000. Both are the same arithmetic, not forecasts.

We don't pay a salary or an advance, and we'd rather say why. Paying you before you've done anything would attract people who want the payment rather than the work, and you'd be working alongside them.

So this fits two situations:

Most of our clients are in exactly the same position. The founders we work with usually have day jobs too, so evening and weekend calls are normal here, not a compromise.

Requirements

What it takes

  • Based in the US, available during US business hours
  • Comfortable talking and writing to adults you have not met
  • Comfortable saying "let me check the system and get back to you" instead of guessing. This is a real requirement, not a formality
  • Organized enough to work a queue without anyone watching

Honest about it

Not a fit if

  • You need to be the expert in the room
  • You want to build your own business
  • You need this to replace your income within the first three months
  • You prefer open-ended work to a clear queue

How we bring people on

About 30 people, five or six at a time

We're bringing on about 30 people over the next several months, and we can train five or six at a time.

That's a real limit, not a sales tactic: someone from our side sits in on your first client calls, and we can't do that for more people at once. We'd rather say so than waste your time.

  1. 01Tell us about yourself, about ten minutes
  2. 02A thirty-minute conversation
  3. 03Two-day training, at no cost to you
  4. 04Your first clients, with us on the calls
  5. 05Certification once you've carried clients successfully. It is not granted for finishing the training, and we can withdraw it. What certification means

If the current group is full when you apply, we'll tell you when the next one starts and send you the background reading in the meantime. It makes the interview shorter and gets you working sooner.

We'll tell you either way.

Step one

Tell us about yourself

About ten minutes. Where you've worked, what you did there, and why this role. No résumé needed; this is the résumé.

Please fill in your name, your email and a few sentences about yourself, then send again.

A person reads this and replies either way, usually within a few days.